The partnership has improved customer experience, enhanced its combined network and benefited more than 7 million customers since launching in May 2018. Delta and Korean Air rapidly grew connecting passengers over ICN to 2,000 per day each way, an increase of more than 40% in five years despite the COVID-19 pandemic.
Delta Air Lines and Korean Air are celebrating the fifth anniversary of the leading joint venture between the U.S. and Asia, a partnership that continues to grow traffic through the region’s premier connecting hub at Incheon International airport.
The partnership has improved customer experience, enhanced its combined network and benefited more than 7 million customers since launching in May 2018. Delta and Korean Air rapidly grew connecting passengers over ICN to 2,000 per day each way, an increase of more than 40% in five years despite the COVID-19 pandemic.
Today, Delta and Korean Air offer 18 peak day departures between Seoul-Incheon and the U.S., connecting more than 290 destinations in the Americas and over 80 destinations in Asia in 44 countries.
“We are proud of how we achieved the leading position in the trans-Pacific together with Korean Air the past five years, which is all thanks to the dedication of our people,” said Peter Carter, Delta’s Executive Vice President – External Affairs. “We are also excited for how this best-in-class joint venture will continue to deliver for our customers, our business partners and our employees for many more years to come.”
Throughout their partnership, Delta and Korean Air have worked closely to develop comprehensive and aligned products and services to ensure a seamless, consistent and industry-leading customer experience, including:
- Introduced new Minneapolis and Boston to Incheon service.
- Launched seamless check-in powered by SkyTeam technology that enables digital check-in via both Delta and Korean Air’s apps or websites.
- Aligned baggage allowances, priority boarding for corporate customers.
- Offered reciprocal benefits on Delta’s SkyMiles and Korean Air’s SKYPASS.
- Reduced connecting time with convenient flight schedules.
On June 1, over 200 employees and partners of the joint venture held a celebration in Seoul to commemorate the important milestone of the partnership.
“Through our five-year partnership, we have delivered exceptional convenience and services to our customers who fly with us across the Pacific and beyond,” said Keehong Woo, President of Korean Air. “We are excited to continue bringing our customers the ultimate travel experience, as we keep evolving and strengthening our joint venture going forward.”
“Delta Air Lines is one of the major airlines of the United States and a legacy carrier. One of the world’s oldest airlines in operation, Delta is headquartered in Atlanta, Georgia.”
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