CMG Change Management Group

Navigating the Risks of Artificial Intelligence: A Strategic Approach Businesses feel compelled to experiment with AI because of the perceived benefits it offers in terms of efficiency, innovation, customer experience, and competitive advantage. They are told that by integrating AI into their operations, they can unlock new opportunities, streamline processes, and stay ahead in a rapidly evolving technological landscape. Nevertheless, businesses may be sceptical about adopting AI for several reasons.…

1. Smart environments The widespread adoption of IoT devices and sensors will create interactive store environments that respond to individual customers. These environments could adjust lighting, music, and product displays based on customer preferences, creating a truly unique and immersive shopping experience. 2. Biometric identification and payment As biometric technology advances, customers may use their unique physical traits (e.g., fingerprint, facial recognition) for identification and secure payments. This would eliminate…