Unifying data and strategy: Citizens Bank’s path to Agile enterprise management

Company Details Industry: Banking Company size: 23,000+ employees Project Scope: Data Governance team Services provided: Enterprise Technology and Financial Management; Apptio Targetprocess implementation and optimisation Executive summary Citizens Bank was grappling with a tangle of disconnected systems and opaque processes. Cprime Elabor8’s experts helped align IT with Finance and open a fresh perspective for data-driven decision-making by implementing and optimising their tooling and processes. The challenge Citizens Bank was navigating…

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Underwriting collaboration in the insurance industry

Company Details Industry: Insurance Company size: 13,500+ employees Project Scope: Data Governance team Services provided: Operating Model Consulting, Agile Transformation Coaching, Agile Delivery The situation A leading multinational insurance company, the foremost provider of general insurance in Australia and New Zealand, embarked on an agile transformation journey within its data department. This department, comprising 190 employees, aimed to enhance data governance and implement a robust data strategy that would foster…

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You can’t manifest strategy

Apparently, at least according to my family’s social media feeds, the secret is simple — all you need to do is wish for something hard enough and the universe will provide it. Manifesting works on the assumption that the universe is a place of boundless abundance and that it’s listening to you. So all you need to do to get wherever you want is to ask the universe hard enough, and it…

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Optimising mid-sized work delivery for a leading super fund

The situation In a landscape where industry super funds are expanding their membership to the general public, a prominent superannuation fund, stood at the forefront of innovation and member service excellence. With an effective delivery, governance, and funding model for large projects, they adeptly managed risk for significant initiatives. However, the path for ongoing improvement to existing capabilities and delivery of mid-sized work remained unclear, presenting a crucial gap in…

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The right partner can help ease pain points during and post-migration

Navigating the Complexity of Atlassian Cloud Migration: A Strategic Approach with Elabor8 In the era of digital transformation, transitioning to the Atlassian Cloud is no longer optional—it’s a strategic necessity. As the Atlassian Migration draws closer, it is important to have a clear understanding of what that means for you. The journey to the cloud presents challenges that demand more than just technical expertise; they require a strategic alignment of your…

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What is Product blog and product-led

For the first time in a while, I recently delivered a short, in-person talk, entitled “Lessons Learned from Becoming a Product-led Organisation.” The contents comprised an introduction into what it means to be Product-led, why we should aspire to be more Product-led, selecting a starting point and 5 key learnings from my experience of scaling a Product-led approach (a future feature, perhaps?) All this, smooshed into a whirlwind 25-minute timebox.…

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From Manufacturing Line to Digital Workspace: Navigating Bottlenecks

In a classic manufacturing organisation, spotting a bottleneck is as clear as daylight. Just glance at the production line, and you’ll see materials accumulating in one area – and viola! Right there sits your bottleneck! But these make-or-break points aren’t always so visible in today’s digital workspace. In an environment where digital assets take the place of physical stock, identifying bottlenecks can become a perplexing task. Tackling Real-world Bottlenecks  I’ve…

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Beyond the Classroom: Our approach to blended learning

In a world where digital transformation and Agile methodologies are not just buzzwords but essential frameworks, the way we approach professional development and learning must evolve. Blended learning—once a novel concept—is now a strategic asset for organisations committed to staying at the forefront of educational technology and innovation. It combines the immediacy of face-to-face instruction with the flexibility of online modules, creating a dynamic and adaptable learning environment. At Elabor8…

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Improving culture, quality, and speed for a home lending giant

Elabor8 customer, one of Australia’s largest banks with almost 40,000 employees, underwent a major enterprise-wise transformation. The aim was to introduce a fresh operational approach that would improve its response to customer needs, empower staff and enable productivity. While this drove positive change across much of the business, the new model didn’t seem to translate on the ground to the home lending business unit, which needed to work effectively with…

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Creating strong, engaged teams for a successful and reliable platform migration

The situation Our customer is a large enterprise with a portfolio spanning financial and insurance products and services. At the centre is a key piece of infrastructure, supporting more than 30 internal and customer-facing applications. This platform is a complex array of business logic, policies, and multiple interfaces, creating a fragile environment.  As a consequence, attempts to upgrade the platform generally caused catastrophic failures, with unpredictable and severe business and…

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