Topics Frontiers An MIT SMR initiative exploring how technology is reshaping the practice of management. More in this series Gary Waters/Ikon Images Dilip has been working hard on a game-changing idea for a new product. But when he excitedly approaches his boss to share it and get approval for further…

From virtual snowstorms to golden locker boxes, today’s thriving stores feature experiences shoppers can’t get online. Consider five successful tactics. Rob Angell May 02, 2024 Reading Time: 9 min  Neil Webb/Ikon Images Many retailers with physical stores have felt as if they have been fighting for their lives during the…

Research Feature What do CEOs who led through a serious cyberattack regret? Use this guide to learn from their experiences and take smarter actions before, during, and after an attack. Manuel Hepfer, Rashmy Chatterjee, and Michael Smets May 01, 2024 Reading Time: 13 min  Michael Glenwood Gibbs/theispot.com On May 7,…

Topics Artificial Intelligence and Business Strategy The Artificial Intelligence and Business Strategy initiative explores the growing use of artificial intelligence in the business landscape. The exploration looks specifically at how AI is affecting the development and execution of strategy in organizations. In collaboration with More in this series Get updates…

Topics Innovation Disruption Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Paolo Beghini/Ikon Images On his office door, Clayton Christensen — who at one point I called my teacher, mentor, boss, colleague, coauthor, and, most…

Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Carolyn Geason-Beissel/MIT SMR | Getty Images Values lie at the heart of effective leadership, serving as the foundation for decisions and organizational cultures. Yet in the…

Neil Webb/Ikon Images The Research The authors analyzed 96,712 internal applications submitted to 9,896 open jobs posted by 3,431 hiring managers in the U.S. operations of a Fortune 50 company over a four-year period. This data allowed them to calculate the rate at which a manager’s subordinates were promoted, which…

Frontiers Organizations that want to make real progress on sustainability need to build a business case for climate lobbying. Richard Roberts April 22, 2024 Reading Time: 10 min  Topics Frontiers An MIT SMR initiative exploring how technology is reshaping the practice of management. More in this series MIT SMR/Joshua Sukoff/Unsplash…

Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Brian Stauffer/theispot.com In today’s corporate landscape, the pursuit of heightened employee engagement and job satisfaction is imperative. Traditional job structures, often rigid and narrowly scoped, can…

Topics Responsible AI The Responsible AI initiative looks at how organizations define and approach responsible AI practices, policies, and standards. Drawing on global executive surveys and smaller, curated expert panels, the program gathers perspectives from diverse sectors and geographies with the aim of delivering actionable insights on this nascent yet…

Politics increasingly drives where your team wants to live. Here’s how leaders can navigate the red and blue tensions inherent in place. Kimberly Merriman April 17, 2024 Reading Time: 9 min  Carolyn Geason-Beissel/MIT SMR | Getty Images The influence of politics on where workers want to live now has key…

Many companies develop AI models without a solid foundation on which to base predictions — leading to mistrust and failures. Here’s how statistics can help improve results. Thomas C. Redman and Roger W. Hoerl April 16, 2024 Reading Time: 9 min  Carolyn Geason-Beissel/MIT SMR | Getty Images People are often…

Sjoerd van Leeuwen/theispot.com Imagine a product that millions of people find frustrating to use because of a design choice that could have easily been avoided. If it were your product, wouldn’t you want to know who was frustrated by it and why, how to fix the problem, and how your…

Research Highlight Marketing leaders are realizing gains from AI in three key areas, new research shows: increasing sales productivity, increasing customer satisfaction, and reducing marketing overhead costs. Christine Moorman and Colleen Hickey April 09, 2024 Reading Time: 5 min  Patrick George / Ikon Images From content creation to software coding…

The contrasting paths of two hot sauce manufacturers show that managing exposure on multiple fronts is essential. Achal Bassamboo and James G. Conley April 08, 2024 Reading Time: 5 min  Carolyn Geason-Beissel/MIT SMR | Getty Images It was the best of times, it was the worst of times. The divergent…

Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Carolyn Geason-Beissel/MIT SMR | Getty Images The battle to get companies to take sustainability seriously is essentially over. Even in the face of the “anti-ESG” movement…

Carolyn Geason-Beissel/MIT SMR | Getty Images Ethics is often associated with the abstract realm of philosophers. But there’s nothing abstract about the risks for business leaders: Ethical missteps can expose their companies to a host of reputational, regulatory, and legal risks. In response, companies develop ethical guidelines or codes for…

Previous waves of technology have ushered in innovations that strengthened traditional organizational structure. Not so for generative AI and large language models. Ethan Mollick April 02, 2024 Reading Time: 11 min  Topics Data, AI, & Machine Learning AI & Machine Learning Carolyn Geason-Beissel/MIT SMR | Getty Images Consider this an…

Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Carolyn Geason-Beissel/MIT SMR | Getty Images I recently interviewed 20 of my customers, all in senior roles at Fortune 100 companies, and asked them their biggest…

In this short video, two experts share insights on how AI is reshaping work, workers, and talent ecosystems. MIT Sloan Management Review March 28, 2024 Reading Time: 1 min  subscribe-icon Subscribe Share [embedded content] Today’s leaders must grapple with big expectations for the impact of AI on the workforce —…

Topics AI in Action This column series looks at the biggest data and analytics challenges facing modern companies and dives deep into successful use cases that can help other organizations accelerate their AI progress. More in this series subscribe-icon Subscribe Share Alice Mollon / Ikon Images In 2022, we argued…

Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Andrew Baker / Ikon Images I’ve been thinking about technology and trust for much of my career. Here’s one example: Back in 2011, my research focused…

Daniele Petecchi didn’t realize how complex the process of producing tires was until he joined Pirelli, a company that’s been in the business of manufacturing tires for more than 150 years. But now, as head of data management and AI, he’s focused on leveraging the company’s wealth of data to…

Burnish your brand to meet the challenge of talent acquisition by taking some cues from consumer branding. Kimberly A. Whitler and Richard Mosley March 25, 2024 Reading Time: 14 min  Carolyn Geason-Beissel/MIT SMR A consistent priority issue for boards of directors and CEOs is the acquisition and retention of talent.…

Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Carolyn Geason-Beissel/MIT SMR | Getty Images Recent return-to-office (RTO) mandates like those at UPS and Boeing have a simple message: Come back to the office five…

Learn how to better support neurodiversity, as explained in this excerpt from the forthcoming book The Canary Code. Ludmila N. Praslova March 19, 2024 Reading Time: 12 min  subscribe-icon Subscribe Share Carolyn Geason-Beissel/MIT SMR | Getty Images Jessica is an ace data analyst; her mind excels at seeing connections that…

AT&T found a way to help workers kill outdated processes and tools that wasted time, energy, and money — one drop at a time. Here’s how the approach works. Jeremy Legg March 18, 2024 Reading Time: 8 min  Kevin Foley/MIT SMR; Carolyn Geason-Beissel/MIT SMR An $8 expense — rejected because…

Magazine Spring 2024 Issue Radar Younger employees have high expectations for themselves, their leaders, and their weekends. Cynthia E. Clark March 11, 2024 Reading Time: 2 min  Topics Radar Brief insights on emerging trends in management from the opening pages of MIT Sloan Management Review’s quarterly print magazine. More in…

Magazine Spring 2024 Issue Unpacking what it takes to build and deploy a large language model reveals which players stand to gain the most — and where newer entrants might have the best prospects. Kartik Hosanagar and Ramayya Krishnan March 12, 2024 Reading Time: 18 min  Topics Data, AI, &…

Magazine Spring 2024 Issue Big companies and risk capital can be awkward partners. Here’s how to get corporate venturing right. Ilya A. Strebulaev and Amanda Wang March 12, 2024 Reading Time: 22 min  Jon Krause The Research The authors set out to investigate factors in the success or failure of…

subscribe-icon Subscribe Share Who Profits the Most From Generative AI? Kartik Hosanagar and Ramayya Krishnan Key Insight: A breakdown of what it takes to build and deploy a large language model shows where incumbents have the best prospects for success and where newer companies have an edge. Top Takeaways: Since…

Topics Leadership Leading Change Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Jon Krause Our ambition at MIT Sloan Management Review is to arm business leaders with information to make a positive impact: on your…

Radar Amid supply chain disruptions and geopolitical tensions, is the U.S. less reliant on imports than it used to be? Omri Nahmias March 11, 2024 Reading Time: 2 min  Topics Radar Brief insights on emerging trends in management from the opening pages of MIT Sloan Management Review’s quarterly print magazine.…

Topics Radar Brief insights on emerging trends in management from the opening pages of MIT Sloan Management Review’s quarterly print magazine. More in this series subscribe-icon Subscribe Share MIT Sloan Management Review: What spurred your focus on employee ownership? Vicente Reynal: As a leader, I had experienced great equity appreciation…

Applying thoughtful approaches to pronouncing an unfamiliar name can enhance inclusivity and belonging at work. Elisa S.M. Fattoracci and Larissa R. Garcia March 07, 2024 Reading Time: 7 min  Carolyn Geason-Beissel/MIT SMR | Getty Images Anne Wojcicki, Indra Nooyi, Ginni Rometty, and Oscar Munoz are all distinguished Fortune 500 CEOs…

Coaching for the Future-Forward Leader Sanyin Siang March 06, 2024 Reading Time: 2 min  Topics Coaching for the Future-Forward Leader Leadership roles come with new personal and professional challenges — and Sanyin Siang, board and CEO coach, adviser, and author, is here to help with an advice column for top…

Topics Innovation Innovation Strategy Carolyn Geason-Beissel/MIT SMR | Getty Images Growth-oriented companies that seek to foster a culture of innovation have no shortage of good project ideas. However, many of them will fall outside the control of existing business lines or the organization’s formal structures for managing innovation, such as…

1. “Beyond the Buzz: A Look at Large Language Models in Production,” PDF (San Francisco: Predibase, 2023), https://go.predibase.com. 2. A. Rosenbaum, S. Soltan, and W. Hamza, “Using Large Language Models (LLMs) to Synthesize Training Data,” Amazon Science, Jan. 20, 2023, www.amazon.science. 3. “Storm Reply Launches RAG-Based AI Chatbot for Audi,…

As leaders consider which skills to focus on developing in 2024, change management and emotional intelligence might top the list. Even as leaders are called on to craft strategy around the use of artificial intelligence, the harder problems involve steering teams through all of the changes AI continues to bring.…

Marketers have long benchmarked their budgets against their peers’ spending. But it’s time to seek better metrics than the average budget. In his 2015 book The End of Average, Todd Rose warns against “averagarians” designing systems based on the mean or judging success in terms of the deviation from the…