A winning CXO plays a crucial role in influencing customer satisfaction and company success. Amelia Dunlop July 24, 2024 Reading Time: 4 min Fergs/Ikon Images Remember the idea of keeping an empty chair in the corporate boardroom as a reminder that the customer deserves a seat at the table? The…
In this short video, the 2024 Paris Olympics’ sustainability director offers business leaders advice on making dramatic cuts to carbon emissions. MIT Sloan Management Review July 23, 2024 Reading Time: 1 minute subscribe-icon Subscribe Share [embedded content] Sustainability efforts, including carbon reduction, are a priority for many organizations. However, many…
Topics Strategy Global Strategy Jon Krause/theispot.com The Philippines isn’t new to foreign investment. Long considered one of the striving tiger cub economies, its bustling ports and big cities have represented attractive investment opportunities for companies like General Electric, KKR, and Cargill.1 However, despite its prime location, young English-speaking workforce, and…
Carolyn Geason-Beissel/MIT SMR | Getty Images Companies are under increasing pressure to improve supply chain transparency, particularly around working conditions in remote factories. Government regulations, the best practices of peers, and attention from outside stakeholders all make it increasingly critical that leaders ensure that partners producing goods for the company…
Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Carolyn Geason-Beissel/MIT SMR | Getty Images Ever get an animal in your house? Not a dog, a cat, or a hamster, but a wild animal: a…
Research Highlight Disrupt or adapt: Which is the best choice for your company? Here’s how to frame the decision. Murat Tarakci, Fabian J. Sting, Jan Recker, and Gerald C. Kane July 16, 2024 Reading Time: 8 min Carolyn Geason-Beissel/MIT SMR | Getty Images The Research The authors conducted numerous interviews…
Topics Social Responsibility Sustainability Dan Page/theispot.com Leaders can’t escape the global imperative to reduce the contributions businesses make to environmental degradation, but deep down, many harbor doubts: Can a profit-driven organization also be sustainable? Pressure to grow revenue and control costs is constant. How can a leader feel confident in…
Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Carolyn Geason-Beissel/MIT SMR | Getty Images The proverbial ship of artificial intelligence is moving ahead at warp speed, icebergs and societal risks be damned. The pace…
Intense monitoring of individual output doesn’t lead to more productive employees and can limit workers’ professional growth. Stacia Garr and Priyanka Mehrotra July 10, 2024 Reading Time: 4 min Carolyn Geason-Beissel/MIT SMR | Getty Images Reports that U.S. productivity was up 3% in the fourth quarter of 2023 were seen…
Catch up on articles you might have missed and get expert advice on hard truths about meetings, AI and data science, return-to-office mandates, and more. Laurianne McLaughlin July 02, 2024 Reading Time: 3 min subscribe-icon Subscribe Share When I interviewed Phillip G. Clampitt in early 2024 about how leaders could…
Leaders face tough choices on whether and how their businesses should take a public stance on current events. Today’s conflicts may be particularly precarious to navigate. Cynthia E. Clark July 01, 2024 Reading Time: 3 min Topics Leadership Corporate Social Responsibility Carolyn Geason-Beissel/MIT SMR | Getty Images Growing concern over…
For chief marketing officer success, focus on helping them attain the right skill set at the right corporate growth stage. Kimberly A. Whitler and Jonathan Metrick June 26, 2024 Reading Time: 6 min Nick Lowndes/Ikon Images Chief marketing officer turnover has long been a challenge for companies. As a company…
Carolyn Geason-Beissel/MIT SMR | Getty Images For the growing number of organizations committing to decarbonization, meeting their goals can take a frustrating amount of time. The decarbonization journey is a nontraditional marathon — with a lot of ambiguity regarding the nature of the track — and many organizations struggle to…
Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Carolyn Geason-Beissel/MIT SMR | Getty Images Gen Z employees — workers in their early to late 20s — often get painted in anecdotes about their supposed…
Executives often fear that they’ll lose control and speed by engaging employees in strategic planning. But here’s a new playbook that works. Alexander Loudon June 19, 2024 Reading Time: 8 min Tang Yau Hoong/Ikon Images As the newly appointed CEO of Hema, a struggling European retail chain with 750 stores…
Download the Event Summary Download (PDF) Technology is given undue agency — it shifts, it disrupts, it eliminates. At Work/24: The Human Factor, a virtual summit held May 2, 2024, MIT Sloan Management Review brought together experts in artificial intelligence, change management, workplace culture, and human resources. Their goal: to…
In this short video, MIT Sloan CIO Symposium speakers and CIO Leadership Award finalists share advice on the AI threat vectors to focus on now. MIT Sloan Management Review June 18, 2024 Reading Time: 1 min subscribe-icon Subscribe Share [embedded content] At a time when cybersecurity is paramount, artificial intelligence…
For managers and teams, this is an unhealthy rapport. Here’s how to stop rolling your eyes and start treating each other like full-fledged adults. Jennifer Jordan June 17, 2024 Reading Time: 11 min Carolyn Geason-Beissel/MIT SMR | Getty Images To prepare for an upcoming program with a global chemicals company,…
Magazine Summer 2024 Issue Radar These research-backed tips can help you improve your prompting strategies for better results from large language models. Kaushik Viswanath June 10, 2024 Reading Time: 1 min Topics Data, AI, & Machine Learning AI & Machine Learning Radar Brief insights on emerging trends in management from…
1. The Ethical Matrix is based on a bioethical framework originally conceived by philosopher John Mepham for the sake of running ethical experiments. For a detailed presentation, see C. O’Neil and H. Gunn, “Near-Term Artificial Intelligence and the Ethical Matrix,” chap. 8 in “Ethics of Artificial Intelligence,” ed. S.M. Laio…
Magazine Summer 2024 Issue Machine learning solutions can miss the mark when data scientists don’t check their assumptions. Adopting a beginner’s mindset in any domain can help. Dusan Popovic, Shreyas Lakhtakia, Will Landecker, and Melissa Valentine June 11, 2024 Reading Time: 14 min Paul Garland In our collective decades of…
Topics Responsible AI The Responsible AI initiative looks at how organizations define and approach responsible AI practices, policies, and standards. Drawing on global executive surveys and smaller, curated expert panels, the program gathers perspectives from diverse sectors and geographies with the aim of delivering actionable insights on this nascent yet…
Magazine Summer 2024 Issue Large language models can enhance data and analytics work by helping humans prepare data, improve models, and understand results. Pedro Amorim and João Alves June 11, 2024 Reading Time: 15 min Topics Data, AI, & Machine Learning AI & Machine Learning Paul Garland The glare of…
“How can we protect the privacy of our customers’ personal data while leveraging that data via AI and analytics?” This question reflects a growing internal dilemma as companies pursue advanced analytics and artificial intelligence.The troves of data that customers’ ever-more-digitalized lives produce can be a rich source of insight for…
subscribe-icon Subscribe Share Auditing Algorithmic Risk Cathy O’Neil, Jake Appel, and Sam Tyner-Monroe Key Insight: A set of frameworks can help organizations identify potential harms posed by algorithms, AI tools, or large language models (LLMs). Top Takeaways: As business uses of artificial intelligence, LLMs, and other algorithmic applications expand, so,…
Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Paul Garland We all love a good “what went wrong” story. Analyses of corporate failures are a staple of the management genre, alerting leaders to hidden…
Topics Radar Brief insights on emerging trends in management from the opening pages of MIT Sloan Management Review’s quarterly print magazine. More in this series subscribe-icon Subscribe Share Courtesy of GE Appliances Kevin Nolan, an engineer by training and a 28-year veteran of GE, is the president and CEO of…
Radar Paid influencers with the biggest follower counts may not give companies the most bang for their buck, research finds. The MIT SMR Editors June 10, 2024 Reading Time: 2 min Topics Radar Brief insights on emerging trends in management from the opening pages of MIT Sloan Management Review’s quarterly…
Coaching for the Future-Forward Leader Sanyin Siang June 06, 2024 Reading Time: 2 min Topics Coaching for the Future-Forward Leader Leadership roles come with new personal and professional challenges — and Sanyin Siang, board and CEO coach, adviser, and author, is here to help with an advice column for top…
Companies that modularize and externalize their best capabilities are in a strong position to seize unexpected opportunities. Mark J. Greeven, Howard Yu, and Jialu Shan June 05, 2024 Reading Time: 13 min Neil Webb/theispot.com Prediction is hard. The longer the time range — six months, three years, a decade —…
When an employee is experiencing a health crisis, it impacts their colleagues as well. Leaders must support everyone affected, with sensitivity and professionalism. Benjamin Laker, Vijay Pereira, Jack Tillotson, and Sammy Toyoki June 04, 2024 Reading Time: 11 min Carolyn Geason-Beissel/MIT SMR | Getty Images When an employee is diagnosed…
Topics Social Responsibility Sustainability Dan Page/theispot.com The Research This research was based on qualitative case analyses of organizations that have implemented circular economy models. Data collection involved a mix of structured interviews with company managers, review of company documents, and review of in-depth case studies. The analysis identified key patterns…
In this short video, MIT Sloan CIO Symposium speakers and CIO leadership award finalists share advice on generative AI issues to prioritize. MIT Sloan Management Review May 30, 2024 Reading Time: 1 minute Topics Data, AI, & Machine Learning AI & Machine Learning subscribe-icon Subscribe Share [embedded content] Given the…
Frontiers Research Highlight Using large language models to generate text can save time but often results in unpredictable errors. Prompting users to review outputs can improve their quality. Renée Richardson Gosline, Yunhao Zhang, Haiwen Li, Paul Daugherty, Arnab D. Chakraborty, Philippe Roussiere, and Patrick Connolly May 29, 2024 Reading Time:…
Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Carolyn Geason-Beissel/MIT SMR | Getty Images The chairman of a large European enterprise approached me over drinks at an event for board members and CEOs on…
Mark Airs/Ikon Images Imagine that burst of enthusiasm when a senior executive unveils a plan that promises a significant and lasting impact on the organization’s financial performance. “Our new product creates more value for our customers than anything else on the market, and we should get paid accordingly,” they proudly…
1. R.M. Vogel and M.C. Bolino, “Recurring Nightmares and Silver Linings: Understanding How Past Abusive Supervision May Lead to Post-Traumatic Stress and Post-Traumatic Growth,” Academy of Management Review 45, no. 3 (July 2020): 549-569. 2. R. Janoff-Bulman, “Assumptive Worlds and the Stress of Traumatic Events: Applications of the Schema Construct,”…
Frontiers Four interrelated practices can bolster dignity, leading to more constructive problem-solving and collaboration. Merrick Hoben May 20, 2024 Reading Time: 5 min Topics Frontiers An MIT SMR initiative exploring how technology is reshaping the practice of management. More in this series Rafael Lopez/theispot.com Conflicts between businesses pursuing commercial objectives…
The Artificial Intelligence and Business Strategy initiative explores the growing use of artificial intelligence in the business landscape. The exploration looks specifically at how AI is affecting the development and execution of strategy in organizations. Paul Romer once considered himself the most optimistic economist. He rightfully predicted that technology would…
Frontiers Businesses that help employees become social media stars have a cost-effective way to generate enormous brand visibility. Aaron Dinin May 15, 2024 Reading Time: 9 min Topics Frontiers An MIT SMR initiative exploring how technology is reshaping the practice of management. More in this series James Yang/theispot.com On Jan.…