For many years, women’s rights have been campaigned for with multiple studies confirming why equity and equality are so important. More recently, conversations have moved from focusing on one characteristic that people may identify with to a greater understanding of intersectionality. Acknowledging that everyone has their own unique experiences of…
During their career most women face obstacles that hinder their progression which has resulted in a disproportionate number of men occupying top positions. Globally it is estimated that women make up 39% of the workforce however they only make up 16% of the traditional energy sector1. In 2023 only…
Innovation may begin with exciting blue sky thinking, but there is a point when the success of a new technology or product boils down to a fundamental question – will this work in reality? Geoffrey Moore, author of Crossing the Chasm, acknowledged that the “enthusiasts” and “visionaries” in business often…
Despite the recent buzz, customer service automation isn’t a new concept. As early as the 1980s, interactive voice responses (IVR) were first developed, using pre-recorded voices to answer basic queries, redirect calls and guide users.[1] Today, due to technological advancements and artificial intelligence (AI), the functionalities of customer service automation…
Our client is a not-for-profit organisation supporting the effective regulation and management of the electricity industry. Following the announcement by Ofgem in 2019 that the industry would be moving to mandatory settlement every half-hour, our client was chosen to lead the delivery of the Half-Hourly Settlement Programme. The Challenge The settlement…