Globally, we face major demographic shifts that offer both daunting challenges and transformational opportunities for the future. There are specific ramifications for workforce composition and service delivery in the public sector. In particular, communities are better served when organizations reflect their constituents, paying special attention to the changing needs and…

Consumers remain upbeat as retail sales in the main economies show steady growth, despite elevated prices (Exhibit 1). Growing sentiment in the US saw the Consumer Confidence Index (Conference Board) rise to 114.8 in January, up from a revised 108.0 in December. By contrast, consumer confidence in Brazil dropped to…

As the agriculture technology (agtech) industry adapts to a new normal in fundraising—and a vastly different macroeconomic climate than in years past—investment opportunities are slowly starting to emerge. Instead of waiting on the sidelines for conditions to stabilize, strategic companies and financial investors can use this limited window of opportunity…

How do you create a superior customer experience while also improving cost efficiency, productivity, and employee experience? The tension between service and cost is a perennial challenge for organizations, and it becomes particularly acute during periods of economic uncertainty. Many companies are finding themselves in such a period right now.…

Ever since OpenAI’s ChatGPT exploded into public view in late 2022, the possibilities of generative AI (gen AI) have captured imaginations throughout the business world. When it comes to crafting an effective talent strategy, organizations have focused mostly on how gen AI can increase productivity levels. This is understandable, given…