How AT&T Employees Turned Process Gripes Into $230 Million Saved
AT&T found a way to help workers kill outdated processes and tools that wasted time, energy, and money — one drop at a time. Here’s how the approach works. Jeremy Legg March 18, 2024 Reading Time: 8 min Kevin Foley/MIT SMR; Carolyn Geason-Beissel/MIT SMR An $8 expense — rejected because…