How to Mitigate Resentment in Your Team
When conflicts in a team – no matter how minor – are left unresolved, it can eventually breed resentment. If unaddressed, this could lead to cynicism and distrust, as well as harm individual and team performance. How should leaders deal with this? The intuitive answer might involve orchestrating frank, albeit difficult, conversations between the discordant parties. But such conversations are unlikely to lead to the desired reconciliation without a baseline of…