Despite the recent buzz, customer service automation isn’t a new concept. As early as the 1980s, interactive voice responses (IVR) were first developed, using pre-recorded voices to answer basic queries, redirect calls and guide users.[1] Today, due to technological advancements and artificial intelligence (AI), the functionalities of customer service automation…
People seem to really like their iPhones. What is the harm to consumers from the behavior that prompted the EU regulation and the Department of Justice lawsuit? The iPhone is indeed a great product. I have one myself. Perhaps the easiest way to explain it is to consider how we…
By Rachel See, Dawn Solowey and Adrienne Lee Seyfarth Synopsis: In a written opinion issued on March 7, 2024, the EEOC confirmed that an employee must not only show a sincerely held religious belief, but that the employee’s religious belief is actually in conflict with the workplace training or program.…
(Image created with Midjourney, an artificial intelligence tool)Happiness, an elusive condition we all want to experience, is a popular topic. It’s a complex subject. It may or may not require everything from good health to sufficient wealth to good relationships in varying degrees for each of us. The result is…
3 April 2024By Jacopo Cimadomo and Demosthenes Ioannou Governments and central banks can shield the economy from shocks with their decisions. The ECB Blog looks at a recent high-level conference that analysed the interaction of fiscal and monetary policy and questioned some long-held beliefs. Governments and central banks reacted boldly…
On the surface, the cloud journey for many European companies is an impressive story. A stunning 95 percent of European companies in our recent survey say they’re capturing value from cloud, and more than one in three say they intend to have more than half of their workloads on cloud.…
Since time immemorial, the sea has been a contested arena for state and non-state actors, for the passage of valuable goods and the control of traffic. Traditionally, the straits have been the focus of attention.On March 23, 2021, in the midst of the COVID pandemic, the world had its first…
The initiative, led by Professor Ioanna Sitaridou (Queens' College and Faculty of Modern and Medieval Languages and Linguistics), contributes to the UN’s International Decade of Indigenous Languages (2022-32), which aims ‘to draw global attention on the critical situation of many indigenous languages and to mobilise stakeholders and resources for their preservation,…
McKinsey’s Carolyn Dewar, Scott Keller, and Vik Malhotra chat with McKinsey Global Publishing leader Raju Narisetti about the global impact of their best-selling book, CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest (Scribner/Simon & Schuster, March 2022), and reflect on why the book is as…
Previous waves of technology have ushered in innovations that strengthened traditional organizational structure. Not so for generative AI and large language models. Ethan Mollick April 02, 2024 Reading Time: 11 min Topics Data, AI, & Machine Learning AI & Machine Learning Carolyn Geason-Beissel/MIT SMR | Getty Images Consider this an…
We know managing privacy is harder than ever. The increasing complexity of regulatory requirements and constantly changing regulations make day-to-day privacy management a challenge. Manual, inefficient processes and inflexible tools can make it difficult for organizations to know where data is located and how it’s being used. The Microsoft Priva…
Absenteeism is so pervasive in Latin America and Asia that 10 percent of a business’ workers might not show up on any given day.This risk can create tremendous uncertainty, especially for businesses running on low margins, says Jorge Tamayo, an assistant professor at Harvard Business School. “You can’t control absenteeism,…
From baby boomers to Gen Zers, the question of how the four generations comprising today’s workforce can best work together gets a lot of attention. Personal and professional experiences, levels of training, employer expectations, and career outlook can vary across generations. In nursing, tenure is a particularly nuanced factor that…
Please note: while we address certain country-specific updates, this Alert contains information regarding global requirements, policies, and procedures as they stand as of the date of publication. We highly recommend reviewing any global mobility inquiries on a case-by-case basis, including any consulate-specific or immigration authority resources, in “real-time” before traveling…
BBy now it’s clear: AI will transform work for everyone. But some business leaders have moved to the front of the pack. In the past year, people in industries around the world have adopted Copilot for Microsoft 365, testing how it can revolutionize the way they work. The early results…
When Mark DesJardine was working on his Ph.D., in 2015, he studied a few of the organizations that certify lumber harvested from responsibly managed forests. As he dug into the details, he noticed a troubling pattern. A CFA charterholder, Tuck professor Mark DesJardine teaches the MBA elective Social Entrepreneurship. He…
At a glance Macroeconomic challenges continued If 2022 was a tale of two halves, with robust fundraising and deal activity in the first six months followed by a slowdown in the second half, then 2023 might be considered a tale of one whole. Macroeconomic headwinds persisted throughout the year, with…
Located on the Cambridge Biomedical Campus – the largest bioscience ecosystem in Europe – the Institute brings together world-leading expertise from across diverse fields including biology, physics, mathematics, epidemiology, medicine, and computer science under one roof with one goal: to predict and prevent cancer.The donation will support the redevelopment of…
Any measure that hinders the supply of affordable energy to Europe, such as the continuation of sanctions or a premature withdrawal from long-term gas supply contracts, will cause massive damage to the European economy and set the EU back by years, if not decades, Ulrike Reisner writes. Pursued under the…
It is well documented that a sustained therapeutic relationship between a patient and a doctor is valued by both patients and doctors alike. Surveys also highlight the health benefits and improved management of health conditions for patients who have an ongoing therapeutic relationship with the same primary care physician, known…
While global trade has risen dramatically since the 1990s and has continued to improve the lives of millions of people, geopolitical concerns have lately been rising too. Terms such as “reshoring” and “friendshoring” have seen increased use in corporate presentations by more than 20-fold in the past few years. For…
Topics Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Carolyn Geason-Beissel/MIT SMR | Getty Images I recently interviewed 20 of my customers, all in senior roles at Fortune 100 companies, and asked them their biggest…
Quick Hits Georgia allows patients with specific health conditions to use low-THC oil-based products that may contain up to 5 percent THC; meanwhile, over-the-counter CBD oil is limited to a maximum of 0.3 percent THC. Georgia law does not limit the methods or means of drug testing available to employers,…
Small and medium-sized businesses (SMBs) have tremendous vision and passion, and Copilot for Microsoft 365 can help turn dreams into reality. With Copilot for Microsoft 365, you can use the power of AI to reduce the daily grind of running your business—giving you additional time to reach more customers, create new products,…
This blog article explores potential futures in software engineering based on current advancements in generative AI. While the content presents a plausible vision, it cannot predict the future. Our purpose is to inspire software engineers, software companies and enterprises who are embracing the next generation of ‘product-centric’ business models driven…
A few years into his tenure in treasury at PepsiCo, Arun Nayar realized that to rise higher, he would need to supplement his financial expertise with operational know-how. To get that experience, he persuaded the company’s leaders to give him a lateral role overseeing finance in the global operations division,…
This commentary originally appeared in Fortune. Having known the past six CEOs of Boeing personally across multiple corporate governance crises, my phone has been ringing off the hook since the abrupt announcement of a massive shakeup in Boeing’s leadership ranks, including the retirement of CEO Dave Calhoun at the end…
Financial planning is likely to look different at different stages of your life. So, what matters most when you reach your 50s? Ed Read Cutting, our Director in Belgium, takes a look at some of the key areas to consider. As you approach your 50s, retirement planning takes centre stage.…
Competition of candidatesIt is worth clarifying that for Trump, issues of loyalty are extremely important and this feature will influence his choice of vice president along with the real strategic advantages of one of the candidates.Marjorie Taylor-Green, Mat Goetz, Byron DonaldsAll three are close to Trump ideologically, but do not…
Amid seemingly never-ending layoffs and a laser focus on efficiency, companies are expecting their employees to make productive and focused use of their time on the clock. Yet, research has shown that employees often spend a significant amount of time cyberloafing – using the internet for personal purposes during work hours…
In 1998, Netflix introduced its DVD delivery service, taking the video rental industry onto the web and simplifying the customer experience. Access to the Internet provided a new connection to the customer, streamlining video rental services through a more centralized distribution strategy and reducing the need for store front business…
New York – March 28, 2024 – Cooley has filed an amicus brief in the New York Court of Appeals on behalf of 47 corporate law professors in support of the continued application of the internal affairs doctrine. Lawyers Kathleen Hartnett, Patrick Hayden, Samantha Kirby, Alex Kasner, Amie Simmons and…
‘The OHI is like an MRI,’ says McKinsey partner Bryan Hancock on this episode of McKinsey Talks Talent. He joins partner Brooke Weddle and global editorial director Lucia Rahilly to discuss McKinsey’s recently updated Organizational Health Index: how it works, what has changed, and why it’s still among the best predictors of…
The two-day AI and Physical Sciences for Climate Innovation Symposium will begin March 26.
Despite both the Cambridge Men and Women’s Blue Boats starting as underdogs, Cambridge emerged victorious in both races.In the 78th Women’s Race, despite Oxford taking an early lead, Cambridge caught up and then overtook Oxford. Oxford cox Joe Gellett raised an appeal at the end of the race, arguing that…
San Francisco – March 29, 2024 – Cooley, alongside the American Civil Liberties Union (ACLU) and ACLU of Idaho, filed an amicus brief with the US Supreme Court on March 28 in Idaho and Moyle, et al. v. United States in support of allowing emergency abortion care to any patient…
As generative AI (gen AI) applications such as ChatGPT and Sora take the world by storm, demand for computational power is skyrocketing. The semiconductor industry finds itself approaching a new S-curve—and the pressing question for executives is whether the industry will be able to keep up. Leaders are responding by…
The SEC’s ambiguous rule could have a chilling effect both on decentralized finance and on the provision of liquidity to centralized crypto exchanges. By Jenny Cieplak, Marlon Q. Paz, Stephen P. Wink, and Naim Culhaci The Securities and Exchange Commission (SEC) adopted a new rule on February 6, 2024, further defining the phrase “as part of…
Quick Hits The AI Act’s risk-based approach subjects AI applications to four different levels of restrictions and requirements, including “unacceptable risk,” which are banned; “high risk”; “limited risk”; and “minimal risk.” The AI Act treats the use of AI in the workplace as potentially high-risk. The AI Act is expected…
Executives’ latest views on the global economy and their countries’ economies lean much more positive than they did at the end of 2023. In the latest McKinsey Global Survey on economic conditions, the outlook on domestic conditions in most regions has become more hopeful, despite ongoing shared concerns about geopolitical…