Cost of living: meaningful customer communication takes more than money talk 

  • Post category:Yonder Consulting
  • Reading time:6 mins read

Long-term financial services solutions for a pervasive financial problem With money talk at the top of the agenda, striking the right tone is paramount to the financial future of businesses – as well as their customers. With just over half of customers (52%) believing their financial provider hits the mark…

I hear you

This week neuro-linguist Laura Gwilliams breaks down how sound becomes information in the human brain, specifically focusing on how speech is transformed into meaning.   Welcome back to "From Our Neurons to Yours," a podcast where we criss-cross scientific disciplines to take you to the cutting edge of brain science.…

How To Keep Email Subscribers Engaged for Life

  • Post category:Salesforce
  • Reading time:10 mins read

If you’re an email marketer, building a strong subscriber list is one of your top goals. But it’s also crucial to keep those email subscribers over the long term. Sending them great content is a given. But there’s an underrated factor that also determines success: email deliverability. Email platforms Gmail…

Let’s Stop Milking The Cow Twice

  • Post category:Avenir Suisse
  • Reading time:3 mins read

Contrary to what Martin Rufer, Director of the Swiss Farmers’ Union (SBC), wrote in his guest commentary for the NZZ on 4th September 2023, farmers and their families are not victims of a misguided fiscal policy. They are victims of Switzerland’s failed agricultural policy, that has been significantly shaped by…

Consumer Rights for Online Returns: Switzerland vs. the United Kingdom

  • Post category:Logan & Partners
  • Reading time:4 mins read

Online shopping has become a staple of modern commerce, and with it comes the necessity for clear consumer protection laws. Here’s a comparison of the rights of consumers in Switzerland and the United Kingdom (UK) when it comes to returning goods purchased online. Switzerland: 1. Right of Withdrawal: Switzerland does…

Open Banking: are businesses getting real value for their data?

  • Post category:Credit Agricole
  • Reading time:7 mins read

Thanks to the proliferation of APIs1 and the advent of Open Banking2, these FinTechs have specialised first and foremost in collecting, refining and structuring business data, notably banking and financial data.  They mass process information such as bank statements, customer and supplier billing histories and activity data from e-commerce and…

Have We Been Sleeping Well? Samsung Answers With Sleep Health Study

Today, more and more are prioritizing sleep as it relates to health. The growing interest in sleep is clear from recent trends observed with the Samsung Health app. Over the past two years, there has been a 182% increase1 in the number of users who actively tracked sleep2 at least…

Why Money Can’t Buy Employee Engagement

  • Post category:Civility Partners
  • Reading time:8 mins read

Right after I wrapped up my university degree, I was super excited to dive into my career. But let me tell you, it was no walk in the park trying to land my very first job. Finding a job, especially in my hometown, was a real challenge. After a whole…

How to Scale Nuclear Power

Nearly all of our electricity is generated from heat powering a steam turbine. Historically, this energy conversion has been achieved through burning wood or fossil fuels. However, while these sorts of reactions release a large amount of chemical energy, they are nothing compared to the energy of a nuclear reaction.…

The New Marketing, According to Tuck Faculty and Alumni

Marketing today looks nothing like it did in the 1960s, the start of “The Golden Age of Advertising,” when television gave brands new opportunities to connect with audiences. by Betsy Vereckey Technology has transformed the space, whether that’s machine learning algorithms that can pick the perfect image or curated social…

Wear Makeup – Reasonable Request or Sexual Harassment?

In a recent case against the high-end restaurant Tattu, based in Soho, London, the Employment Tribunal found that instructing female employees to wear makeup can constitute sexual harassment under the Equality Act 2010. In this particular case, Tattu’s deputy manager, Ms Joanne Huang told 24 year old waitress, Ms Jahnayde…

How to choose the right executor for your Will

Doris Duke, the heiress to a huge tobacco fortune, did not name a trusted family member as the executor of her Will. Instead, she chose her personal butler, Bernard Lafferty, to manage her estate. Concerns about his intentions grew when Duke became ill, and Lafferty already had a hearse waiting…

Welcome news for employers: Former fiduciary ordered to pay $50,000 in punitive damages

  • Post category:Gowling WLG
  • Reading time:6 mins read

In a welcome surprise to employers, the Alberta Court of King's Bench dismissed an employee's claim of wrongful dismissal. In its dismissal, the Court remarkably awarded both compensatory and punitive damages to the employer as a result of the employee's misconduct. Amid a pro-employee legal landscape, this decision serves as…

Four simple words to transform how you show up as a leader

As the old adage says (and I quote Marshall Goldsmith), “What got you here won’t get you there.” In other words, later in your career, moving fast and having all the answers is actually detrimental to your executive presence and your ability to motivate and engage others. Let’s unpack this…

Are Legal Advisors Over Cautious When Working with Experts?

  • Post category:HKA
  • Reading time:6 mins read

Maintaining an expert’s independence is of utmost importance. All participants in an arbitration or court proceedings know that a situation where an expert’s independence is being questioned should be avoided. However, what is a reasonable level of caution for legal advisors to hold when working with experts? Rebecca Ruthven Associate…

Build America, Buy America Act (BABA): Applicability and Implications

  • Post category:HKA
  • Reading time:6 mins read

As part of the Infrastructure Investment and Jobs Act passed by Congress on November 15, 2021, BABA established a domestic content preference for federal financial assistance obligated for infrastructure projects. The domestic content preference applies to three separate product categories: (i) iron or steel products, (ii) manufactured products, and (iii)…

A Driver of the Sharing Economy is Belief in the Meritocracy

The technical term for platforms like AirBnb and Task Rabbit is “peer-to-peer exchanges,” but most people know them as part of the sharing economy. The sharing economy, or that part of commerce where individuals share their resources with others for a fee, has been around for thousands of years. Tuck…

2024 trends and strategies – business resilience in an uncertain world

  • Post category:Clarasys
  • Reading time:6 mins read

Amidst a landscape of uncertainty and volatility, business leaders are increasingly recognising the paramount importance of ensuring business resilience. The Global Economy today is experiencing cross-cutting forces. On the one hand, exports are back on the rise, supply chain pressures are disappearing, AI-driven technological disruptions are accelerating and the post-pandemic…

Prevent Workplace Bullying Before It Starts

  • Post category:Civility Partners
  • Reading time:9 mins read

Did you know that every third week of October is Workplace Bullying Awareness Week? It is a week to be daring and bold. This week is all about breaking the silence and shame that often surround this problem. In a perfect work setting, it should be a place where every…

Emerging Threat for Bio/Pharma: Leveraging Written Description Vulnerabilities in IPR

Bio/pharma patents are rarely targeted in inter partes review (IPR) proceedings because their technical vulnerabilities often relate to written description and/or enablement. IPR, of course, is restricted in scope to grounds of unpatentability that are based on patents and printed publications. Claims in the unpredictable arts, even when challenged in…

Anatomy of a Good Boss: What Listening to Employees Tells Us

  • Post category:Perceptyx
  • Reading time:5 mins read

Boss's Day, observed on October 16th in the United States, is a day marked on the calendar for employees to express gratitude toward their bosses. Patricia Bays Haroski, who registered "National Boss' Day" with the U.S. Chamber of Commerce in 1958, had a more idealistic aim: to bridge the emotional…

Does Having a Choice Provide an Illusion of Control?

The theory has held for decades: give people a choice and you’re also giving them an illusory sense of control. For example, a much-cited 1975 study found that if people are allowed to pick the numbers on a lottery ticket rather than having them randomly assigned, they’re more likely to…

The Dynamics of Challenging a Superior

  The act of challenging a superior necessitates more than just raising one’s voice; it involves understanding, navigating, and engaging in the subtle yet complex dance of power dynamics, diplomacy, and mutual respect. Approaching someone above you in the professional hierarchy requires a delicate balance and a deep understanding of…

It’s Time to Rethink How We actually Measure Globalization

When the world was a simpler place, most manufacturers did their work in-house and in their home country. This included product design and innovation; making inputs and assembling them; and sales, marketing, and distribution. In the early 1900s, for example, Ford made almost all of its 15 million Model Ts…

Full attention on Critical Technology in the EU

  • Post category:Cooley Law Firm
  • Reading time:4 mins read

The European Commission’s Recommendation on critical technology areas for the EU’s economic security, issued on October 3, 2023, kick-started an urgent risk assessment by policymakers and private sector stakeholders across the European Union. While this work will be completed over the next few months, policymakers have already given a strong…

Virtual reality helps patients with hoarding disorder

A first-of-its-kind study by Stanford Medicine researchers lets patients practice letting go of treasured objects in simulations of their own homes. - By Nina Bai Many people who dream of an organized, uncluttered home à la Marie Kondo find it hard to decide what to keep and what to let…

Why brand is at the heart of your future in fashion

  • Post category:Yonder Consulting
  • Reading time:4 mins read

Online shopping vs in-store experience - What if meaningful transformation actually felt ‘old school’ rather than new? Post pandemic, customers have expressed a returning desire for in-store experiences. As a result, we’ve seen major online brands like Amazon and Shein open bricks-and-mortar stores in response to changed customer expectations. Customers…

Children’s Personal Data: Some Takeaways from the Data Protection Commission’s recent TikTok Decision

  • Post category:Arthur Cox LLP
  • Reading time:10 mins read

This decision will be of interest to controllers who are processing children’s data as it illustrates the importance of carrying out comprehensive data processing impact assessments (“DPIAs”), implementing appropriate technical and organisational measures, as well as using clear language in customer communications, including clear directions on registration and in the…

Using Science to Imagine an Alternative Reality

This past May, the New York Times reported that the U.S. Preventative Services Task Force changed the age at which it says women should start getting regular mammograms to detect breast cancer. Since 2009, the task force had recommended periodic breast cancer screenings for women 50 and over. The new…

Jurisdictional issues: Challenges of multi-jurisdictional proceedings

  • Post category:BLG law firm
  • Reading time:9 mins read

Ontario recently amended its class proceedings legislation to include multi-jurisdictional provisions that are like provisions that already exist in British Columbia, Alberta and Saskatchewan.1 Few courts have considered these provisions, but the decisions that are available provide insight into the circumstances when a court may, or may not, certify (or stay)…

Navigating the EU’s Digital Services Act (DSA): A Guide for US Companies

  • Post category:Logan & Partners
  • Reading time:8 mins read

The way businesses connect with customers has changed a lot in the digital age, offering new opportunities but also presenting new risks. To address this evolving landscape, the European Union (EU) has introduced the Digital Services Act (DSA), a pioneering regulatory framework aimed at governing digital platforms and services while…

10 common mistakes of Estate planning

  • Post category:The Fry Group - UK
  • Reading time:7 mins read

Good Estate planning will ensure that the assets you’ve built over your lifetime pass easily and tax-efficiently to your chosen beneficiaries. Yet there are a number of areas which frequently catch families out. Steve Wright, our Estates Director, takes a look at 10 of the most common mistakes when it…

Can trying to keep the company going become fraudulent trading?

  • Post category:Finance Malta
  • Reading time:7 mins read

The case Catherine Buhagiar u Frank Buhagiar (the “Plaintiffs”) vs. Claudio Caruana u Josephine Caruana għal kull interess li jista’ jkollha (the “Defendants”) was brought before the Court of Appeal (the “Court”) on the 12 July 2023, and was presided over by Prim Imhallef Mark Chetcuti, Imhallef Christian Falzon Scerri…

Suggestions made to end the shortage occupation list

The Migration Advisory Committee (MAC) carried out a full review of the current shortage occupation list. What has the Migration Advisory Committee said? The committee is not convinced that the current shortage occupation list provides the answer to the UK’s labour shortages and has recommended that the shortage occupation (with…

The conservation multiplier

Bård Harstad tells his students that every environmental problem is, at its core, an inefficiency problem. “This inefficiency means that, overall, you’re losing something,” he explains. “It means that there is another way to make decisions so that we could potentially all be better off.” Harstad, a professor of political…

11 leaders share their favorite AI time-savers

  • Post category:Microsoft
  • Reading time:10 mins read

Drop a few simple conversational prompts into AI, and the results are pretty astonishing. But these tools also have a deeper potential to transform how work gets done for those who learn how to fully leverage it. Think of generative AI as a digital assistant that augments your own knowledge…

Peace and Prosperity in Middle East Can Still Be Reached

As three longtime advocates for Mideast peace, from both Democratic and Republican presidential administrations, we believe that a silver lining could eventually emerge from the shocking invasion of Israel by Hamas and the tragic slaughter of over 1,300 civilians. Despite Hamas’ intention to prevent wider Mideast peace from emerging from…